International Service

Based in the United Kingdom, we are privileged to work with couples around the world.

Choose your design and your rings will be crafted with care and delivered securely to your home.

From the United States to New Zealand, we are honoured to play a part in life’s most meaningful moments.

ALL SERVICES

FAQs & Guides

We warmly welcome you to the WOOLTON & HEWITT collection of fine wedding and engagement rings. We wish you many congratulations - wherever you are in the world, love is love.

We are proud to offer a specialist jewellery service for LGBTQ+ couples - and all couples - worldwide. Our work is guided by a single principle: to create rings of enduring beauty, thoughtfully designed, meticulously crafted, and made to be worn and treasured for a lifetime.

Countries We Ship To
We proudly create and deliver our rings for couples around the world, including the United States, the EU, Canada, South Korea, Japan, Australia, New Zealand, and Taiwan. If your country isn’t mentioned here, please get in touch - we may still be able to arrange delivery for you.

Delivery Times
As a guide it takes 4 to 6 weeks to create designs from our collection, and 8 to 12 weeks for fully bespoke rings. For complete piece-of-mind we suggest ordering your rings 4 to 6 months before your wedding or proposal date. Shipping times are:

USA: approximately 10 days
European Union: 7 days
Rest of the world: approximately 10 to 14 days

We will always confirm the expected delivery time frame before dispatch.

Shipping & Tracking
We use FedEx as our international shipping partner, chosen for their reliable and secure worldwide service. For security, all deliveries require a residential address and an adult signature on arrival.

Fully tracked delivery
Tracking number provided once your order is dispatched
Optional direct email updates from FedEx

Your parcel will be sent in discreet external packaging, with no indication of the contents.

Tariffs, Taxes & Import Fees
We take care of the customs documentation to ensure your order moves smoothly through international borders. We will handle the payment of duties, taxes, and tariffs as applicable. This helps avoid delays and simplifies the process for you.

Contact details
Tax ID
Other standard import information

Wherever you are in the world, our goal is the same: to ensure your rings arrive safely, speedily, and ready to celebrate your love.

Currency & Pricing
As a UK-based business, all prices are given in Pounds Sterling (GBP). We understand that international transactions may involve exchange rates and cross-border fees, and we recommend checking with your bank in advance so that the total cost is clear:

Your bank will apply the current exchange rate
Any applicable fees will be determined by your provider
The final amount charged depends on the exchange rate at the time of payment authorisation

This ensures a predictable process, leaving you free to focus on what truly matters - choosing your perfect rings.

Ring Sizing
We create rings in UK, US, EU and Korea/Japan sizes. We’ll work closely with you to ensure the best possible fit, including guidance on accurate sizing and sending a complimentary ring sizer where appropriate. If your ring isn’t quite right, we offer a resizing service including for international customers.

Returns & Resizing
Each ring is custom-made to your specification, so we’re unable to accept returns or cancellations once production has begun. However, we are committed to getting everything exactly right for you so we always pay enormous attention to every detail, especially sizes, during the design and quotation phase.

Insurance & Security
Your rings are fully insured in transit right up to the point of delivery. Once received, we recommend arranging your own insurance to protect your rings going forward.

Guarantee & Aftercare
Our rings come with a 10-year guarantee against manufacturing defects. If any issue arises due to craftsmanship, we will repair or replace it free of charge. This does not cover:

Normal wear and tear
Naturally occurring characteristics
Work carried out by third parties

For full details of our guarantee, please see our terms and conditions.

Cleaning & Care
To keep your rings looking their best, we recommend regular care and maintenance. We advise handling your rings carefully, avoiding harsh chemicals, and storing them safely when not worn. For more detailed guidance, including expert tips on cleaning and polishing, please see our ring care guide.

Packaging & Presentation
Your rings will arrive beautifully presented and ready for your special event. Your rings will be carefully placed in a high-quality polished wooden box, lined with soft satin. For couples’ rings, they will be presented together in a double box - an elegant and romantic finishing touch. Inside your package, you’ll find three documents:

Copy of your order
Guarantee certificate
Valuation for insurance purposes

Whether you’re planning a proposal or opening your rings together, we’ve designed the experience to feel truly memorable.

How to Begin Your Journey
Ordering your rings from WOOLTON & HEWITT is a simple, carefully guided process, designed to give you confidence at every stage. Our four-step approach ensures clarity, transparency, and a personal touch throughout your experience:

Choose: Explore our collection and select the design that speaks to you. You can reach us via the main Contact Us link at the top of the website, or the “Contact us about this ring” button under the description of each design.
Quotation: We’ll answer any questions you may have, arrange a video consultation if you wish, and provide a detailed quotation confirming the price delivered to your address.
Payment: Once your payment is received and cleared, we will issue an order confirmation and receipt, and take any further steps needed to confirm the ring sizes needed.
Delivery: When your rings are ready, we’ll agree on a dispatch date so you will know when to expect FedEx to knock at your door.

Have questions? Whether it’s about international orders, delivery, or sizing, we’re always happy to assist - wherever you are in the world. To get in touch, please click here.

Clients in the EU
All of our rings are crafted to the highest standards and fully comply with EU (GPSR) product safety requirements. For your reassurance, we provide guidance on safe use, care, and handling which is available online - click here. We maintain all records required for EU regulatory purposes so we can proudly confirm that your rings are safe, authentic, and accompanied by our guarantee and care instructions.

For any questions regarding our rings, safety, or product care, you can contact us directly at:

Telephone: +44 (0)7477 091103
Email: info@wooltonandhewitt.co.uk

Our team is always happy to assist and ensure your experience with WOOLTON & HEWITT is seamless and confident.

We think choosing your wedding and engagement rings should be a very special experience. We will ensure it is exactly that, just as we have for many fabulous couples around the world.

We hope very soon to be making beautiful rings for you both.

Please enjoy viewing our collection.

With love
WOOLTON & HEWITT

We'd like to express our congratulations to the peoples and parliaments of Andorra, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Cuba, Denmark, Ecuador, Estonia (effective 01 January 2024), Finland, France, Germany, Iceland, Ireland, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Portugal, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and Uruguay for introducing equal marriage for gay and lesbian couples. HS Codes & Tariffs. US CBP Form 4455. GPSR.