Returns Policy

Your rings will be made to order specially for you.

We can only accept returns if there is a fault.

As our engagement and wedding rings are fabulous we're sure you'll love them.


Returns Policy

All of our rings are made to order specially for you. This means that we cannot accept returns unless we have supplied the wrong item or the wrong size or there is a manufacturing defect. But please don't worry. We only supply fabulous quality wedding and engagement rings so we're sure you'll both be very happy together. For full details please see our Terms & Conditions.

Faults
In the rare case of a fault please notify us of the problem as soon as possible and we'll give you instructions for the item's return. Once we have determined that a fault exists we will refund your postage and replace or repair or re-size the wedding or engagement ring as quickly as we can. If a fault which we confirm is a manufacturing defect appears at any point it will be repaired free of charge under our Lifetime Guarantee.

Cancellation
After placing an order we will contact you to confirm all the details. Once this confirmation has been given your item's manufacture will start and it will not be possible to cancel your order.

Return Procedure
Please make notification of a Return by email or letter, see our Contact Us page for details. We will give you a Return Number and the Return Address. The item should be sent by Royal Mail Special Delivery or courier, with insurance sufficient to cover the price paid for the item. Please provide us with the tracking number. To avoid damage to the item, and to any presentation case and product packaging supplied with the item, it should be returned in the protective materials in which it was delivered, or equivalent.


Payment Methods

We accept payment via credit and debit cards (processed via PayPal), bank transfer and cheque. At our showroom cash payments can be accepted. PayPal sets a maximum basket total of £5500 per transaction. If your rings exceed this value please buy them separately or contact us for details of an alternative payment method.


Last updated: 12 February 2014

Photo of our Showroom location in BerkhamstedWoolton & Hewitt rings for gay weddings and same sex marriage Woolton & Hewitt rings for gay weddings and same sex marriage Woolton & Hewitt rings for gay weddings and same sex marriage Woolton & Hewitt rings for gay weddings and same sex marriage Woolton & Hewitt rings for gay weddings and same sex marriage Woolton & Hewitt rings for gay weddings and same sex marriage